Contents
Preface vii
Introduction xi
PART I: WRITER, AUDIENCE, AND DOCUMENTATION
1 Who We Are and What We Do 3
2 How to Define High-Quality Documentation 7
3 How to Define Your Audience 13
PART II: GETTING STARTED
4 How to Get Organized 25
5 How to Get Information with Interviews 35
6 How to Explain Your Subject 43
7 How to Use Graphics with Reports and Papers 55
8 How to Use Writing Tools 65
PART III: HOW TO WRITE A PAPER OR REPORT
9 How to Organize a Paper 71
10 How to Write the Discussion or Body of an Article 75
11 How to Write the Exit 81
12 How to Write the Lead 85
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