The Evaluation and Measurement of Library Services, 2nd Edition
byJoseph R. Matthews is president of JRM Consulting and has provided consulting assistance to numerous academic, public, and special libraries and local governments. He is editor of Public Library Quarterly and is on the editorial boards of Performance Measurement and Metrics and Library Hi Tech.
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eBook
9781440855375
MLA
Matthews, Joseph. The Evaluation and Measurement of Library Services, 2nd Edition. 2, Libraries Unlimited, 2017. ABC-CLIO, publisher.abc-clio.com/9781440855375.
Chicago Manual of Style
Matthews, Joseph. The Evaluation and Measurement of Library Services, 2nd Edition, 2. Libraries Unlimited, 2017. http://publisher.abc-clio.com/9781440855375
APA
Matthews, J. (2017). The Evaluation and Measurement of Library Services, 2nd Edition. Retrieved from http://publisher.abc-clio.com/9781440855375
- Description
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This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them.
• Helps librarians to thoroughly examine their libraries' services toward making improvements• Enables librarians to answer with authority the question "what difference do we make?"
• Explains the most effective ways of conducting library measurement and evaluation, covering qualitative and quantitative tools, data analysis, and specific methodologies for measuring and assessing specific services
• Offers a highly readable and clear treatment of a topic of paramount importance, but that librarians often find difficult
- Table of Contents
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Table of Contents
The Evaluation and Measurement of Library Services, 2nd Edition
Author(s): Matthews, Joseph;Contributors: Matthews, Joseph;Abstract:This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them.
• Helps librarians to thoroughly examine their libraries' services toward making improvements• Enables librarians to answer with authority the question "what difference do we make?"
• Explains the most effective ways of conducting library measurement and evaluation, covering qualitative and quantitative tools, data analysis, and specific methodologies for measuring and assessing specific services
• Offers a highly readable and clear treatment of a topic of paramount importance, but that librarians often find difficult
SortTitle: evaluation and measurement of library services, 2nd editionEdition: 2Author Info:Joseph R. MatthewsauthorJoseph R. Matthews is president of JRM Consulting and has provided consulting assistance to numerous academic, public, and special libraries and local governments. He is editor of Public Library Quarterly and is on the editorial boards of Performance Measurement and Metrics and Library Hi Tech.
eISBN-13: 9781440855375Cover Image URL: ~~FreeAttachments/9781440855375.jpgPrint ISBN-13: 9781440855368Imprint: Libraries UnlimitedPages: 480Publication Date: 20171031Table of Contents pages: 1 2
- Cover Cover11
- Title Page iii4
- Copyright iv5
- Dedication v6
- Contents vii8
- Foreword xvii18
- Acknowledgments xix20
- Introduction xxi22
- Part I: Evaluation: Process and Models 128
- Chapter 1: Evaluation Issues 330
- Who Decides 532
- An Evaluation Action Plan 835
- Identifying the Problem 835
- Determining the Scope of the Analysis 936
- Determining Whether the Answer Already Exists 936
- Determining the Kind of Analysis to Do 1138
- Deciding What Data Will Be Needed 1239
- Conducting the Analysis and Preparing a Report 1239
- Using the Results for Service Improvement: The Feedback Loop 1340
- Obstacles to Evaluation 1340
- Ethics of Evaluation 1441
- Philosophical Question 1441
- Notes 1441
- Chapter 2: Evaluation Models 1643
- Part II: Methodology Concerns 3158
- Chapter 3: Qualitative Tools 3360
- Chapter 4: Quantitative Tools 4875
- Chapter 5: Analysis of Data 6693
- Part III: Evaluation of Library Operations 85112
- Chapter 6: Evaluation of Operations 87114
- Chapter 7: Evaluation of Technical Services 103130
- Chapter 8: Evaluation of Interlibrary Loan 119146
- Chapter 9: Evaluation of Automated Systems 135162
- Chapter 10: Evaluation of Automated Materials Handling Systems 147174
- Part IV: Evaluation of Library Services 155182
- Chapter 11: Library Users and Nonusers 157184
- Chapter 12: Evaluation of the Physical Collection 171198
- Chapter 13: Evaluation of Electronic Resources 207234
Table of Contents pages: 1 2