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xi Acknowledgments This book has been an interesting journey of exploration around a critical topic that does not get much attention in the specialized journals of librarians, archivists, and museum professionals—namely, how to add value. As I have considered this important topic, my views have been shaped by numerous conversations and email exchanges with a number of colleagues from the United States, Canada, Australia, Singapore, and Great Britain. The book has been much improved by conversations from several colleagues in- cluding Stephen Abram, Robert Dugan, Ken Haycock, Peter Hernon, Margie Jantti, Rebecca Jones, Brian Mathews, Danuta Nitecki, Megan Oakleaf, and Carol Tenopir. I would like to especially acknowledge the thoughtful comments from Carl Grant, who carefully reviewed the entire manuscript. In addition, Robert Boyd, Anthony Bernier, Peter Hernon, Stephen Matthews, and Ian Fitzpatrick provided thoughtful comments on drafts of various chapters for which I am indebted. Once again, the dynamic interlibrary loan team at the California State University San Marcos Library—Debbie Blair and Teri Roundenbush—were able to track down a wide variety of articles and other resources that were of great assistance in completing this book. Thanks much! Thanks also to Emma Bailey and Barbara Ittner of Libraries Unlimited for their patience and understanding in making this book a reality. Gordon Hammy Matchado provided able editing assistance that improved the readability of the text. And finally, thanks to Kathryn Suarez, the publisher of Libraries Unlimited, for agreeing to produce a book with some color figures in order to “add value” to the reader’s experience. Ta!