xii Foreword families and friends with some accuracy, but for others, our vision, beginning with that first meeting, may be totally skewed by when, where, and why we must relate to another person. Persons come into our lives at different times, in different places and spaces, and with very different impacts. Your first “introduction” may be a name on a letter from a university telling you your roommate’s name or on an appointment card for a new doctor. Such brief infor- mation can be really deceiving. Until you meet face to face, you may imagine who they are based only on their name. My college room- mate was Jerry T., and we laughed at the numerous invitations she received to come visit and pledge a fraternity. Last names can be tricky, too. Dr. N. Mann is your specialist who is new to the hospital and, because you have been told the doctor just joined the staff, you imagine a tall man with blonde hair and blue eyes, when in fact she is Mrs. Mann and is thin, short with very dark hair, originally from India, and married to Mr. Mann. She is very experienced, in her 50s, and recently relocated to join the staff. Facing someone, you can note physical features, but it takes a lot longer to determine other attributes that may be so much more important, such as what they like to do or read, what movies they enjoy viewing, and whether they need an answer to a quick ques- tion. Those seem like simple things, but unless you spend more time, it is not so easy to find out what they really need. This takes much more time than one usually gets with a first impression, requiring longer discussions. Two strangers meeting offer each other a first impression. First impressions are very important, but how many times do we let those first impressions misidentify, pre-judge, or label the person we are meeting and later find out that is totally inaccurate? Not only that, but how many of us are ready to make a reassessment of our first impression to really see as far as the eye can see? This book will help you be ready to make new assessments of your clientele with clear vision as you take the time to recognize particular challenges in their lives, including those who are differently abled. The contributors to this book are experts who share their expertise and tell you how to explore inclusive practices, equity, accessibility, universal design, and the many other views that enable you to serve
Previous Page Next Page