Library Services for Online Patrons: A Manual for Facilitating Access, Learning, and Engagement
by
20191031
Libraries Unlimited
| Pages | 212 |
| Topics | Distance Learning;Embedded Librarians;Equity;Library Instruction;Marketing;Needs Assessment;Online Learning;Educational Technology and Instructional Design: Online Education;Librarian's Instructional Role: Information Literacy and Instruction, College Level and Above |
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eBook
9781440859533
MLA
Pitts, Joelle et al., editors. Library Services for Online Patrons: A Manual for Facilitating Access, Learning, and Engagement. Libraries Unlimited, 2019. ABC-CLIO, publisher.abc-clio.com/9781440859533.
Chicago Manual of Style
Pitts, Joelle, Laura Bonella, Jason Coleman, and Adam Wathen, eds. Library Services for Online Patrons: A Manual for Facilitating Access, Learning, and Engagement. Libraries Unlimited, 2019. http://publisher.abc-clio.com/9781440859533
APA
Pitts, J., Bonella, L., Coleman, J. & Wathen, A. (Eds.). (2019). Library Services for Online Patrons: A Manual for Facilitating Access, Learning, and Engagement. Retrieved from http://publisher.abc-clio.com/9781440859533
- Description
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This practical and holistic approach to offering library resources and services to online patrons addresses multiple areas of service to online patrons, including reference, instruction, access, and marketing.
• Provides novel services and resources that will save librarians already serving online patrons time and energy• Offers a broad, practical perspective to help novice librarians make initial connections with online learners
• Emphasizes the importance of identifying other institutional players in online education in order to effectively implement and market improvements
• Enhances understanding of the importance of universal design and how to assess possibilities for improvement in their online services
- Table of Contents
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Table of Contents
Library Services for Online Patrons: A Manual for Facilitating Access, Learning, and Engagement
Contributors: Pitts, Joelle; Bonella, Laura; Coleman, Jason; Wathen, Adam;Abstract:This practical and holistic approach to offering library resources and services to online patrons addresses multiple areas of service to online patrons, including reference, instruction, access, and marketing.
• Provides novel services and resources that will save librarians already serving online patrons time and energy• Offers a broad, practical perspective to help novice librarians make initial connections with online learners
• Emphasizes the importance of identifying other institutional players in online education in order to effectively implement and market improvements
• Enhances understanding of the importance of universal design and how to assess possibilities for improvement in their online services
Editor(s): Pitts, Joelle; Bonella, Laura; Coleman, Jason; Wathen, Adam;SortTitle: library services for online patrons: a manual for facilitating access, learning, and engagementAuthor Info:Joelle E. PittseditorLaura BonellaeditorJason M. ColemaneditorAdam WatheneditoreISBN-13: 9781440859533Cover Image URL: ~~FreeAttachments/9781440859533.jpgPrint ISBN-13: 9781440859526Imprint: Libraries UnlimitedPages: 212Publication Date: 20191031- Cover Cover11
- Half Title i12
- Title iii14
- Copyright iv15
- Contents v16
- Introduction xi112
- Chapter One Taking Stock of Your Library 1114
- Introduction 1114
- Guiding Documents 2115
- Who Are You? 3116
- Policies and Procedures 5118
- Stakeholders and Partners 6119
- CASE STUDY: Developi?ig a Needs Assessment Survey for Online Users 8121
- CASE STUDY: Assessing Faculty Use of Library Services and Resources in the Learning Management System 11124
- Marketing 13126
- The Curriculum 13126
- Collections and Resources 14127
- Tools and Technology 15128
- Conclusion 17130
- Chapter Two Learn about Your Patrons and Set Goals to Serve Them 19132
- Chapter Three Inclusive Design 31144
- Introduction 31144
- Principles of Universal Design 32145
- Universal Design for Online Library Patrons 34147
- CASE STUDY: Practical Techniques for Teaching Online in a UDL-Friendly Way 40153
- The UD Paradox 43156
- CASE STUDY: Using Microsoft Office's Accessibility Checker 44157
- One Size Doesn't Fit All 45158
- Chapter Four Reference for Online Patrons 47160
- Introduction 47160
- Guiding Principles 48161
- Building Your Service Portfolio 53166
- CASE STUDY: Virtual Consultations 54167
- CASE STUDY: A Model for Engaging Students with Online Research Consultations 59172
- CASE STUDY: Bringing the Library to the Students with LibGuides LTI Integration 63176
- CASE STUDY: Supporting Online Users with a Frequently Ashed Questions Knowledge Base 67180
- Chapter Five Instruction for Online Patrons 73186
- Introduction 73186
- Instructional Design 73186
- ADDIE 74187
- CASE STUDY: Developing Synchronous Library Instruction for Online Nursing Courses 76189
- Doing Good Assessment 79192
- Finding Lesson Plans and Learning Objects 83196
- CASE STUDY: A Collaborative Model for Online Instructional Design 83196
- Scaffolding Online Library Instruction 86199
- CASE STUDY: Personal Librarians for Online Learners 871100
- Some Tips for Designing Content 891102
- CASE STUDY: Engaging Stude?its during Synchronous Library Instruction 901103
- Some Tools to Consider 931106
- CASE STUDY: Creating Free Online Branching Games with PowerPoint Skills 941107
- Technological Considerations 961109
- Conclusion 971110
- Chapter Six Embedded Librarianship 991112
- Chapter Seven Relationship Building 1091122
- Introduction 1091122
- Reasons for Building Relationships 1091122
- Mission, Vision, and Goals 1101123
- User Experience 1111124
- Connecting with Partners 1111124
- CASE STUDY: A Train-the-Trainer Course for Faculty Instructors 1131126
- CASE STUDY: "Wait, There's a Distance Learning Librarian?" 1171130
- CASE STUDY: We're All Better Together: Cross-Campus Collaborations to Support Online Students 1191132
- CASE STUDY: Teaming Up to Support Online Patrons 1241137
- Conclusion 1281141
- Chapter Eight Marketing Services for Online Users 1311144
- Chapter Nine Advocating for Your Online Users 1431156
- Introduction 1431156
- Planning for Change 1431156
- Access to Electronic Collections 1441157
- CASE STUDY: Providing Technical Support to Online Patrons 1471160
- Access to Physical Collections 1501163
- CASE STUDY: Service Excellence: Free Return Shipping for All Patrons Who Are Off Campus 1511164
- Access to Services 1541167
- Marketing and Outreach 1551168
- Sustaining Success 1551168
- Chapter Ten Online Access to Public Library Services 1631176
- Conclusion 1711184
- Appendix: Additional Resources 1751188
- Glossary 1791192
- References 1811194
- About the Editors and Contributors 1871200
- Index 1911204