Contents Acknowledgments ix Chapter 1. The Value of Surveys, and Why They’re Hard to Get Right 1 Chapter 2. Planning a Library Survey 9 Chapter 3. Survey Methods That Work for Libraries 17 Chapter 4. Scopes of Experience 29 Chapter 5. Writing Survey Questions 37 Chapter 6. Survey Populations 51 Chapter 7. Survey Distribution 61 Chapter 8. Analysis of Results 71 Chapter 9. Taking Action 83 Appendix A. Sample Demographic Questions 91 Appendix B. Sample Questions About Services 95 Appendix C. Sample Questions About Spaces 97 Appendix D. Sample Questions About Communication 103 Appendix E. Sample Questions About Collections 105
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