Contents v Contents Part 1: What Is Reference All About? 1 Chapter 1: Reference and the School Library: An Overview 3 Chapter 2: Selection, Evaluation, and Maintenance of the Reference Collection 15 Part 2: Nuts and Bolts 27 Chapter 3: Bibliographies 29 Chapter 4: Ready-Reference Tools: Fact Books, Directories, Almanacs, Yearbooks, and Handbooks 37 Chapter 5: Biographical Sources 49 Chapter 6: Dictionaries and Encyclopedias 57 Chapter 7: Geographical Sources 75 Chapter 8: Electronic Indexes and Abstracts, Periodical and Specialized Databases 81 Chapter 9: The Reference Interview 89 Chapter 10: The Internet in Today’s Reference Services 99 Chapter 11: Scenarios and Exercises 111 Glossary 117 Bibliography 121 Index 125
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