Copyright © 2020 by Diane Zabel and Lauren Reiter All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, except for the inclusion of brief quotations in a review, without prior permission in writing from the publisher. Library of Congress Cataloging-in-Publication Data Names: Zabel, Diane, editor. | Reiter, Lauren, editor. Title: Envisioning the future of reference : trends, reflections, and innovations / Diane Zabel and Lauren Reiter, editors. Description: Santa Barbara, California : Libraries Unlimited, 2020. | Includes bibliographical references and index. | Identifiers: LCCN 2019053920 (print) | LCCN 2019053921 (ebook) | ISBN 9781440867378 (paperback) | ISBN 9781440867385 (ebook) Subjects: LCSH: Reference services (Libraries)—United States. | Reference services (Libraries)—Study and teaching—United States. | Electronic reference services (Libraries)—United States. Classification: LCC Z711 .E585 2020 (print) | LCC Z711 (ebook) | DDC 025.5/2—dc23 LC record available at https://lccn.loc.gov/2019053920 LC ebook record available at https://lccn.loc.gov/2019053921 ISBN: 978-1-4408-6737-8 (paperback) 978-1-4408-6738-5 (ebook) 24 23 22 21 20 1 2 3 4 5 This book is also available as an eBook. Libraries Unlimited An Imprint of ABC-CLIO, LLC ABC-CLIO, LLC 147 Castilian Drive Santa Barbara, California 93117 www.abc-clio.com This book is printed on acid-free paper Manufactured in the United States of America
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