Contents Acknowledgments ix Introduction: The Importance of Evidence-Based Practice in Information Policy xi Part I Getting Our Boots on the Ground: The Dirty Work of Patron Privacy 1 ONE Missing/Unattended Items in the Library 3 TWO Patron Records and the Anonymous Checkout 19 THREE Photography and Video Recording within the Library and Social Media Policy 34 FOUR When Escalation Must Result in Calling the Police 48 Part II Libraries and Basic Computer Privacy 63 FIVE Looking over Your Shoulder (Literally and Figuratively) 65 SIX Privacy and Security in the Virtual Library Environment 77 Part III Emerging Technologies: Where Are We Going (and What Should We Do about It)? 87 SEVEN Tracking Your Web Use 89 EIGHT How Public Computer Network Usage May Pose a Threat 109 NINE Letting Your Library Get Stuck in the Dark Web 123 Glossary 139 Additional Resources 141 Index 149
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