Contents Introduction: The Kraemer Family Library Experience vii ONE Planning and Gaining Support 1 TWO ILS Structure 19 THREE System Security 31 FOUR Working with Field Values 49 FIVE Updating Workflows 69 SIX Documentation 83 SEVEN Putting It All Together: Eliminating Overdue Fines at the Kraemer Family Library 97 Appendix A: Glossary 111 Appendix B: Forms and Worksheets 115 Worksheet 1: Developing an Improvement Plan 115 Worksheet 2: Diagramming Your ILS’s Data Inputs and Outputs 120 Worksheet 3: Documenting Your Library’s ILS History 121 Worksheet 4: Integrated Library System Network Security Audit 122 Worksheet 5: Developing Strong Password Policies 124 Worksheet 6: ILS Security Checklist 125 Worksheet 7: Identifying and Documenting Key Fields in Your ILS 126
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