Introduction We are in constant communication. Even when we are alone, there is a conversation going on in our heads. Because it is as much a part of us as the air we breathe, we don’t always pay attention to it. And yet, these inter- actions with others and ourselves have a huge impact on our success. Our communications occur in a multitude of settings and range from a simple conversation with another person to a large group presentation. Whether we are face-to-face with another person or interacting virtually, whether we are using text or sending nonverbal messages, we are commu- nicating. While technology brings us an increasing number of ways to do so, humans have always communicated. It is fundamental to our survival skills. You would think with all the experience we have gained over millennia, we would be experts at communication. Yet, despite countless years of practice, we can all point to instances where our interactions didn’t work out as intended and sometimes caused harm. As leaders, we need to be more aware of the messages we send, how they are received, and how we respond to others. Consider how often you are in communication through the course of the day. There are the morning conversations at home. Even if you live alone, you may stop for a coffee to-go. The interchange is routine, but contact has been made. Were you cheerful or grumpy? How was the server? As the workday begins, communication goes into high gear. It is ironic that the public believes libraries are quiet places. We might have spaces where conversation is expected to be minimal, but libraries are not quiet. Whether it is a school or public library, our first conversation is likely to be
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