PART I The Art of Communication The “yellow brick road” to communication mastery starts with the first steps. Chapter 1 explains the important part you play. It looks at who you are and what you think and believe. Chapter 2 deals with understanding the parts intrinsic to any communication and where and when the snags might occur. Chapter 3 addresses differences in communication depend- ing on the audience. Chapter 4 is a reminder that you may not always real- ize what you are communicating nonverbally.
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