1 Building the T rain as We Chug Along the T racks: A Reimagined Staff T raining Model Emily Leachman and A. Garrison Libby INTRODUCTION When the COVID-19 pandemic hit in March 2020, it caused disruptions across libraries. Classes, events, and services that were in-person had to quickly be transformed so that they could instead be delivered remotely. As services changed, it became especially important to train staff so that the transition could be as seamless as possible to ensure continued library oper- ations and service to patrons. For Central Piedmont Community College, this meant reconsidering how to conduct training for a library with staff at seven different locations. Although the transition to working remotely was abrupt, it also provided a chance to reevaluate how trainings were delivered. These changes would ultimately be beneficial for the continued development of library staff and would provide a new model for training even as the college returned to in- person work. OVERVIEW OF THE COLLEGE Central Piedmont Community College is a multi-campus community ­ college in Mecklenburg County, North Carolina. Mecklenburg County has a population of 1.1 million people and includes the city of Charlotte as well
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