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Table 1.1 Potential Tools to Support Training Product Usage Benefits Drawbacks Webex www.webex.com Messaging and video conferencing Can support large numbers of staff members in multiple discussion spaces and video conferences, complete archive of past messages Enterprise-level software that may be cost prohibitive for some libraries Slack www.slack.com Messaging and video chat Free option available with limited features, allows for multiple discussion spaces Free option has limited message archiving and limits video chats to one-on-one. Paid version is required for video conferencing, with a maximum of 15 users in a call Discord www.discord.com Messaging and video conferencing Free and allows for multiple discussion spaces Video conferencing is limited to up to 25 participants. Does not have robust administrative tools Screencast-O-Matic www.screencast-o -matic.com/ Screen recording and video editing Affordable option with robust features, support for automatic captioning Advanced editing tools and video hosting cost extra Panopto www.panopto.com Screen recording and video editing Robust video recording and hosting platform, support for automatic captioning Enterprise-level software that may be cost prohibitive for some libraries TechSmith Capture www.techsmith .com/jing-tool.html Screen recording Free video recording software Limited recording time, no editing, does not host videos YouTube www.youtube.com Video hosting Free video hosting, support for captioning Does not offer screen recording capability Citrix www.citrix.com Virtual cloud desktop Allows users to log in to a cloud Windows environment no matter what kind of computer they have at home Enterprise-level software that may be cost prohibitive for some libraries