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Contents ix 6 Multiple Roles at the Table: Teammate, Coach, and Judge 83 Teammate: The Two-Headed Monster 84 Sure, We’re on the Same Page! (Aren’t We?) 87 Which One Are You, The Strict one or The Nice One? 88 Tell It to the Judge 91 Coaching for Future Success 92 Coaching and Judging over Time 96 Five Big Ideas on Your Multiple Roles in Negotiations (Teammate, Judge, and Coach) 96 7 Negotiating via Text 99 Short but Not Always Sweet 100 The Magic of Speech 104 Words and Symbols 106 The Third Wheel of Technology 107 We’re Not Ourselves Online 110 Five Big Ideas about Texting 112 Step 3 Bringing the Best of Yourself 8 Negotiating While Hopping Mad: Managing Emotions in Negotiations 117 Why Is It So Hard to Think Straight When Mad, Sad, or Glad? 118 Catch It, Share It, and Weigh It: Contagion, Congruence, and First Impressions 120 The Emotional You versus The Rational You: Fight of the Century! 122 Kids’ Emotions: A Work in Progress 126 The Life Raft of Active Listening 127 Five Big Ideas about Emotions 130 9 Managing Everyday Conflict 133 Monkey See, Monkey Do 134 “My Way or the Highway” versus “I Need to Do What My Child Needs Me to Do” 135 One Problem, Five Solutions 138 Can You Hear Me Now? Strategies for Communicating Well 139 Five Big Ideas about Conflict and Communication 145